Back to prompts
Summarize customer feedback
Group customer feedback into themes while separating observations from assumptions.
Prompt template
Complete or change the details before copying.
Fill in the marked fields.
Turn the customer feedback provided into a working document for decision-making. Assess only the attached material; do not make statistical or customer-base-wide generalizations without enough information.
Goal of the review:
Understand what to investigate next in the feedback.
Customer feedback:
{{palaute}}
Return:
1. A table of themes: theme | what the feedback says | number of feedback items, if countable | anonymized example wording.
2. Recurring problems, requests, and positive observations, shown separately.
3. Possible follow-up research questions and suggestions for investigating them.
4. What the material is not sufficient to conclude.
Remove or mask unnecessary names, contact details, order numbers, and other identifiers. Do not treat one person’s feedback as representative of all customers or invent customer motives.Why does this work?
Use this to turn scattered feedback into clear themes without carrying over individual customer identifiers or drawing conclusions that go beyond the evidence.